Sourcing new goodies

Ewan and I went down to Glasgow at the weekend to visit a large trade fair at the SECC.  It's a good one for us to visit together because as well as the gifts there's an excellent specialist food section full of yummy ideas for his shop too.

I'm currently very involved in working towards the creation of a community cafe in Johnshaven, so it was also useful for me to talk to some potential food, drink and equipment suppliers - very different from buying lovely handmade goodies for Starfish Studio, but interesting nonetheless. 

Taking the car down would have been a hindrance as we stayed in a city centre hotel.  It's so much more relaxing to take the train, and I borrowed my daughter's DS and Professor Layton game to play with on the journey!

I placed orders with some existing suppliers and a few new ones too.  Keep checking back for pictures as things start arriving in the shop.

Today boxes of gorgeous goodies arrived from two new suppliers - Highland Fairy, based in Ardross (near Alness) and Country Style Clutter from Edzell (near Brechin).

Highland Fairy's clay bird necklaces are absolutely gorgeous.  I have ten to choose from in assorted colours and patterns.

Linda from Country Style Clutter hand paints a variety of home accessories.  These photos just show a small selection - there are loads more in the shop.

Come along in and see for yourself!

Customer perceptions

It's so important that customers leave the shop with an excellent impression.  I rely on word of mouth a LOT so I don't want anyone to leave even a teensy bit disappointed.

On Sundays at the moment the lights are on, the music's playing but the door is locked with a sign asking customers to ring the bell for assistance.  I employ staff to work in the shop on a Sunday from Easter - December, but at this time of year it's just too quiet to make it viable to pay anyone. 

As I am always in the shop on a Saturday, by operating this way I get to spend time with my daughters on a Sunday and, so long as we don't leave the house, I can hear the bell and dash down the stairs to help any customers that may visit. 

This Sunday I was helping my youngest daughter to make this tin can robot with a kit she received for Christmas - lots of fun!

The bell rang and I quickly popped down to unlock the door for two ladies.  When I arrived they were reading the sign on the door which says that the shop will be closed this coming weekend as I'll be away at a trade fair - again, I can't afford to pay for staff just now. 

One lady commented, "You're always closed," before turning to speak to her friend.  I wanted to ask what she meant and had she been inconvenienced previously, but I missed the opportunity.  I had geared myself up to ask her when she came to the counter, but they left without buying anything and I missed my chance.

She didn't say it in an unpleasant way, it was more of a passing comment.  I wonder whether she'd called in when I was redecorating and found the place closed.  It has been on my mind ever since, largely because I'm worried that she sees the shop as being closed often and may be telling her friends the same.  In reality, the shop is open 6 days a week, all year - the only exception is a few days in Jan & two days in Feb.

My own perceptions of another shop were changed last week.  I won't name the shop, suffice to say it's one of my favourites - piled high with interesting things - lots to see and fun to explore every nook and cranny.  I was really enjoying a good rake through everything when the owner started telling her staff off quite loudly.  I could hear every word and it made me feel very uncomfortable.  It won't stop me returning, but it has affected my impression of the owner.  Fair enough to tell your staff if they're doing something wrong, but there are ways and means!

OK, that's too much writing and not enough photos, so here are some I took this morning on a frosty walk around Johnshaven.




The old railway line



Looking south to The Narrows & Seagreens

Redecorating and rearranging the shop.

Happy New Year!  I know it's a bit late but I've not had a chance to write anything for a while.

I decided to close the shop for the first two weeks of the year as it was such a quiet time last year.  I needed some 'me' time and really wanted to refresh the shop.  Taking pictures/ glass/ ceramics on and off the walls repeatedly had left a lot of little scratches and marks that niggled me.  I was surprised just how many scruffy little bits had apperared over the 18 months or so that the shop has been open.

The wall behind my chair had become marked as I wheeled up and down behind the counter/ my tiny studio space and last summer I tried to cover these marks up with paint.  Despite using exactly the same tin of paint as I'd originally used, the result was a horrible patchy effect on the wall which bugged me every time I saw it.

So, I reckoned it was all or nothing - take everything down and move all the furniture into the middle of the room and paint the entire shop.  I actually didn't do the front wall in the end as it looked fine and made life a lot easier!!

You know how something seems like a good idea when you start...?

Taking everything down didn't actually take too long.  Painting the walls only took a couple of hours with the help of a Paint Pod (wonderful invention), but putting all the lovely things back again was a different matter!!

I decided that there was no point putting everything back in the same places so took the opportunity to rearrange the shop.  This took many, many hours, but it was really enjoyable so I didn't mind a bit.

My non- shop time in the last two weeks has been put to very good use - I particularly enjoyed visiting other small, interesting shops and chatting to the owners. 

So now I feel very refreshed and raring to go again... until next weekend when I'll have to close again as we're off to a trade fair in Glasgow.  Unfortunately, at this time of year it's just not viable to employ someone to run the shop if I can't be there.

Happy Christmas!

I have no tales of my adventures in and around Aberdeenshire to report as I've barely left the village for what seems like forever!  Everything looks absolutely beautiful covered in snow, but all roads other than the main bus routes are still covered in lethal ice and I'm not going out unless I really have to.

We are very fortunate to live at the village shop so whatever the weather, we just walk through from the house into the shop - safe, warm and dry. 

The weather has undoubtedly had a negative effect on business at Starfish Studio.  On several days the main coast road (A92) has been treacherous, and the dual carriageway (A90) not much better so people have been staying at home whenever possible. 


The A92


My daughters have had several snow days off school - Eilidh usually travels to Stonehaven on a school bus but, due to the road conditions, they were cancelled for ten days in total.

Even the village Primary School was closed for 8 full days and 2 half days.

Many of the people who visited the shop throughout the year and said they would definitely be back for Christmas shopping just haven't appeared - and I don't blame them!

It's difficult enough for small businesses to survive without the additional problems thrown our way by the weather.  What I desperately hope is that Christmas shoppers haven't just been making one trip out to a giant supermarket and doing all their present buying along with their food shopping.  The amount of money pouring into a very small number of businesses at the expense of many thousands of small, local businesses is really very alarming.  In the last 2 years, Tesco alone have opened an additional 392 stores, but don't get me started on that again...! 

I have to admit that I do love the snow, and although it has been very bad for business, I've got to spend some lovely extra time with my girls - largely involving building Lego masterpieces and baking naughty treats!

Now there are only three sleeps to go until Christmas.  After the big day I'll be open on 30th & 31st December but will then be closing for 2 weeks to allow time to repaint the shop walls and (weather permitting) get out and about a bit myself.

It just remains for me to wish you a very Merry Christmas and a happy and healthy New Year.  Thank you very much for your interest, custom and support throughout 2010.

An enjoyable shopping experience?

Since opening my own shop I have become acutely aware of the whole shopping experience and how it varies enormously from one shop to another.  I know what kind of shopping environment I enjoy myself and I absolutely promise that at Starfish Studio you will always have the opportunity to browse for as long as you like with no pressure to buy anything.

Yesterday I went to the Brechin Castle Centre - a garden centre with a large outdoor country park and play area.  I went specifically because they do a lovely lunch there and, as with all big garden centres these days, it has an interesting foodie section with unusual treats for yummy Christmas pressies. 

As I wandered around the store I became increasingly irritated by product videos playing over and over, demanding that I buy various items.  I kid you not, I counted FIVE different ones and they each ended with the line, "Take your magic bubbles/ cheese slicer/ advanced geared bypass loper (yes really) to the till NOW". 

One even said, "Take one or more 'handy clearaways' to the till NOW"

There were actually two separate videos for different types of cheese slicer - am I a bad wife and mother for risking life and limb in our kitchen by only having a terrifyingly dangerous small knife for this purpose?

I can't think of anything more likely to make me NOT buy something than an irritating sales rep's voice telling me what I want to buy over and over again.

Then I started to imagine how Starfish Studio would be with video clips from my suppliers all telling my customers what they need...

Quirkycat : 
"Do you despair that your necklaces can only be worn one way around?  With a necklace from Quirkycat you not only have the excitement of varying your look with our beautiful double sided necklaces, you are safe in the knowledge that each one is completely unique as they are all handmade by me in Inverbervie.  Choose from a wide selection of colour combinations and take your Quirkycat necklace to the till NOW."

Ceri White :
"Do you have a blank piece of wall that makes your home look dull and empty?  Worry no more!  The solution to your predicament is a unique ceramic tile handmade by me in my Fife studio.  Just imagine the compliments you'll receive from visitors for years to come.  Choose from a selection of styles and take your Ceri White tile to the till NOW."

Lazy Daisy Glass :
"Is there a room in your house that is seriously lacking a clock?  If so you run a real risk of missing that all important appointment.  You must rectify this situation immediately by choosing from a selection of Lazy Daisy Glass clocks.  Each one not only ticks, it tocks too and is handmade by me in my studio near Keith.  Take your Lazy Daisy Glass clock to the till NOW."

Ness Soap : 
"Do you ever have the need to wash your hands?  If so you need to immediately purchase several bottles of Ness Soap's lovely liquid soap in a variety of scents.  Our soaps, foam bath and body wash are made in the Highlands as a social enterprise project.  Take one or more bottle of each variety to the till NOW."

I think my customers would run screaming from the place - I know I would!



 

Wellies & cardboard animals

This is my trusty pair of Hunter wellies that my mum bought for me to take on my week-long 6th form geography field trip in 1985.

At the time I was pretty embarrassed as all my friends had bog standard, plain black wellies and I felt very self conscious in my 'posh' green pair!

Not surprisingly the soles have become worn and they don't grip as well as they used to, so I decided that after 25 years I was justified in buying myself a new pair!!  I chose Hunters again, because if I get 25 years out of the next pair I think that'll be pretty good value for money.  Incidentally, a little shopping around saved about £15 on the Hunter list price.

So these are my new wellies - much more attractive than the old pair.  Interestingly, they don't have 'Made in Britain' stamped into the rubber like the old pair, so presumably they're not.

I had to laugh when my daughter (almost 13) borrowed them to pop round to her friend's house - literally for 5 minutes.  She complained that they didn't go with what she was wearing.  Eh?  They are wellies for goodness sake!!  Maybe if they still just came in a choice of black, black, black or green things would be easier?

On the subject of good quality purchases, my younger daughter (age 10) spent some of her recent snow days making animals using this set that she bought in Edinburgh.  She bought it with her own money and at £8 I was surprised that she was willing to splash out.

There are a lot of cut out and make type of products around, but I can highly recommend this one - well worth the dosh.  The animals are printed on good quality card with an interesting design on the back.  The instructions are very clear and they are relatively easy to make.  I ended up doing the cutting out as she was scared of accidentally removing some essential body parts, but as a joint effort it was lots of fun with really good results.

Having been housebound by the snow for several days we also made lots of naughty cakes and traybakes - every cloud has a silver lining :)

Snow & geese

Well the forecasters were right - the North East of Scotland woke up to snow this morning. 

As we are right by the sea we tend to only have a light covering here, but the main coast road gets pretty heavy snowfalls.  As a result, the school transport taking children to secondary school in Stonehaven is often cancelled when there's hardly any snow in the village.  My older daughter was delighted to hear that her bus wasn't running this morning, and when it was announced that Johnshaven Primary would also be closed, her wee sister was chuffed too!

 Beside the harbour this morning.

I'm not complaining - I hate the thought of Eilidh travelling to school in bad weather.  My dad and I had a terrifying experience in dreadful snow 20 years ago, and it's something neither of us will ever forget.

I was a student at Worcester College of H.E. and he was due to pick me up to go home (to Sutton Coldfield) at the end of term.  The Midlands had been hit by very heavy snow to the extent that the M6 was closed and no trains were running.  We were told that we could stay in the halls of residence for an extra night, but by the time I phoned home to tell my parents this, dad had already set off. 

Of course, this was in ye olden days when there were no mobile phones, so I just had to sit and wait and hope that he'd arrive safely.  When he eventually got to Worcester, we loaded the car up with all my belongings and set off home. 

Beside open fields near Kidderminster it was still snowing heavily and snow was drifting from the fields on to the road when we came across stationary traffic.    Dad managed to stop our car in time but the vehicle behind us drove straight into the back of us.  The one behind that did the same, shunting us off the road, smashing our lights and making a terrible mess of the back of our car.  Bear in mind that ALL my stuff was in the boot!!

The snow was still falling thick and fast and we were concerned that we would be stuck for hours and spending the night in the car but the police appeared, declared the road closed and helped everyone to turn their cars around.

We set off back to Worcester in a blizzard, in a white car and with NO lights working on the back of the vehicle.  We were virtually invisible to other road users.  We crawled along very, very slowly and I was absolutely terrified. 

Finally arriving back in the city of Worcester we were still crawling along when the windscreen wipers stopped working.  Dad had to stop every few metres to wipe snow off the windscreen, but with no brake lights to warn the car behind that we were about to stop, it was nerve wracking every time.

Eventually we arrived safely back at college and dad spent the night in my friend's empty room.  If only he'd stayed at home, if only we hadn't set off from Worcester... it's easy to be wise after the event.  At one point, as we were talking to the person who'd driven into us, I'd been hit on the legs by our car as it was shunted by the second one, but neither of us were injured, just very frightened.

Dad seemed calm throughout the entire experience - it was only later that he admitted how scared he'd been.  He had recurring nightmares about it for years afterwards.

So, I am very much of the opinion that unless a journey is absolutely necessary there is no point setting off in the snow.  You just never know what's going to happen and I would much rather my girls had a day off school than I had to worry about whether they'd get home safely.

Whilst I was out taking photos of the snow this morning there was an incredible 'honking' sound as hundreds of geese flew overhead.  The photos really can't do justice to this amazing sight, but here they are anyway to give you an idea!

Oh, and here's evidence that the seagulls have been out for a walk together!